Respect
We are honest and transparent. We respect our residents and their families. We always show respect for each other.
About Our Care
HOLISTIC CARE
HOLISTIC CARE
Agecare Sdn Bhd is an integrated geriatric healthcare services provider that focuses on clinically-assisted and general healthcare. Established in 2014, our healthcare centre is patient-centric, where our elderly and patients are provided with utmost care and comfort to ensure minimal disruption to their day-today living, thus alleviating their anxiety, including that of their families’.
Our aim is to bridge the gap in the provision of continuous and accessible healthcare services in the community. We achieve this through our ‘3-Step’ process, i.e. by listening to your needs, assessing the requirements and providing recommendations.
The center is well equipped and managed stringently under approved healthcare standards and practices to ensure the health, well-being and safety of our elderly and patients. Supported by our team of qualified and skilled caregivers, Agecare is committed to providing specialized clinically-assisted and general healthcare services for the community.
Our center is located within a conducive and spacious ‘green’ garden that creates a calming ambiance, whilst encouraging mobility and minor recreational exercise. In the open, breezy corridors, elders often indulge themselves in mind-activities such as board games and others as part of the daily activities.
In efforts to create better appreciation of elderly care, we also ‘educate’ family members under our ‘Counseling & Health Education’ programme, which essentially trains our community to be alert, responsive and take greater responsibility of our elders’ health as well as ours’.
VISION & MISSION
VISION STATEMENT
To be the preferred elderly care centre that offers a holistic range of quality healthcare services
MISSION STATEMENTS
- To provide an optimal level of patient & elderly care within a safe, healthy and conducive environment that promotes harmony
- To instill confidence and ‘peace of mind’ amongst family members so that they are rest assured that their elderly parent or patient enjoys the best possible care.
- To ensure that all our employees are fully capable and portray positive character and mannerisms.
- To ensure our healthcare services are optimally implemented in a sustainable manner to ensure continued service.
- To promote continuous learning in efforts to enhance services through innovative practices, ensure delivery of quality services as well as address the overall needs of the elderly care sector.
CAREGIVERS
CAREGIVERS
Our policy is to engage caregivers with the ‘right’ character/attitude and mannerism. Qualifications, experience, and nationality follow suit in order of priority in the assessment and engagement process.
We train all our caregivers in the ‘Balanced Care’ methodology. It is a systematic teaching approach that seeks to capture certain lifestyle factors that lead to extended longevity and improved quality of life, including healthy diet, regular physical activity, sharp minds activity, social ties, calmness and purpose.
All our Caregivers at Agecare’s Nursing Home/Center or at private residences (under Private Nursing) possess strong interactive and soft skills that are important in elderly and patient care, and are experienced in assisted clinical and non-clinical care services to ensure compliance with healthcare standards.
Whilst our nurses perform all medical/clinical assisted care services for patients and the elderly, our caregivers assist in an array of non-medical/clinical care services, such as meal preparation, personal hygiene, bathing, medication reminders and mobility-transport, amongst others. Our caregivers take a holistic approach in the delivery of services.
Under our employment protocol – specific to caregivers, we conduct a ‘Caregiver Personality Screening’ which assesses the character, attitude and mannerism before any caregiver is engaged. They are also assessed on references, work authorization, qualification and experience.
All our registered nurses and qualified caregivers possess the experience in advance healthcare protocols and are equipped with the necessary skill sets in assisted clinical and non-clinical care services to ensure compliance with healthcare protocols.
Our supervisors are on-call 24 hours a day to assist with client needs and inquiries.
VALUE PROPOSITION
Specialist Care
Our registered and qualified nurses and caregivers are well experienced to provide round-the-clock care, including specialist care services. Families can rest assured that their elders would be well cared for. Home nursing is a cost-effective option for our elders – be it for elders requiring general healthcare or specialist care.
Capable Nurses and Caregivers
We have a team of qualified and registered nurses and caregivers who possess the experience in advance healthcare protocols and are equipped with the necessary skill sets, including clinical and non-clinical training, to ensure compliance with healthcare requirements.
Patient/Elderly and Caregiver Matching
A vigorous assessment process is undertaken to ensure coordinated matching between our caregivers and elderly patients. This covers:
- Assessment to identify the condition of senior
- Refining the care plan
- Selecting the appropriate caregiver
- Interview caregiver to ensure the personality fit
- Place the caregiver in the home
Screening & Clearance
Under our employment protocol – specific to caregivers, we conduct a ‘Caregiver Personality Screening’ which assesses the character, attitude and mannerism before any caregiver is engaged. They are also assessed on references, work authorization, qualification and experience.
Affordable Fees
Our fee structure is flexible and affordable. Despite increasing needs of patients, our fee remains fixed. There are no additional costs for emergency, short term or weekend care. There are also no long term contract commitments – so our elders can stay with us as long as they are satisfied and comfortable with our services.
Network Accessibility
We are a preferred elderly care provider amongst the medical fraternity and we have network accessibility to the medical (clinics and hospitals) fraternity, higher learning institutions, elderly care communities and related stakeholders, and recognized as an elderly care provider in assisted living and nursing care.
Availability – 24/7
We are available 24/7 for emergency admissions, short term or weekend care. You can be rest assured that our personnel would be on-hand to assist/fulfill your healthcare needs.
SAFETY TIPS FOR OUR ELDERLY
SAFETY TIPS FOR OUR ELDERLY (AT HOME)
As part of our Social Responsibility, we would like to share some safety tips to determine if your loved ones get all the required care and support at home. Sometimes, we may tend to overlook signs that point towards failing healthcare in our elders.
This is only a guide for you to identify and rectify concerns at home.
Messy Home
One of the telltale signs that an aging individual needs additional support is an unkempt home or living environment. This can include clutter, odors, piled-up disposables, loads of undone or unfolded laundry, stacks of dirty dishes, etc.
Poor Hygiene
A lack of attention to appearance can be an indicator of declining attention and memory. Signs to look for are disheveled hair, unwashed clothing, body odor and clothing that are unkempt or unsuitable.
Driving Home
While many seniors are reluctant to give-up driving privileges thus resulting in frequent accidents or scratches to the vehicle. These are signs to say that they need to stop (driving).
Dramatic Weight Loss
A noticeable change in weight (typically a fluctuation of 10% or more of the body weight) can be an indicator that the:
(a) Senior is losing interest in meals or meal preparation, or is making poor nutrition choices and eating only low quality foods that are easily available, or
(b) Senior is going through depression.
Isolation
The elders may start to notice that once familiar tasks are becoming more and more difficult or confusing. Common reactions to this feeling are to withdraw from loved ones and the community and to limit outdoor activities.
Our Values
Our mission is to deliver the highest quality care and services to our residents and their families at an important time in their lives
Founding Partners
R.Jaya
Welcome To Agecare
R. Heamalatha
Welcome To AgecareOur Services
HOME NURSING
At Agecare, we prioritize care & comfort of our elderly and patients. We understand the concerns of family members, and as part of our practice we treat our elderly and patients as how we would our parents. This is our commitment.
In other words, we are patient-centric. All our qualified and highly skilled nurses and caregivers cater to, if not exceed the expectations of families of patients in the Medical and Non-medical Assisted Care services.
HOME NURSING
Our Center is conveniently located within a refreshing landscaped garden that offers our in-house patients the flexibility to safely move around. This, ‘in-door & out-door’, concept encourages physical, emotional and mental rejuvenation. The Centre is also ideally set for our elders to receive medically-assisted treatment and general health assistance.
Our areas of specialty under Home Nursing:
- Assisted Living
- Permanent Care
- Palliative Care
- Personalized Brain and Memory
- General Healthcare & Wellness
- Daily vital signs monitoring
- Medication administration
- Nursing procedures
- Wound dressing and care
- Schedule exercise routine
- Physiotherapy session
- Massage therapy
- Grooming sessions
- Healthy meal according to medical condition
- Scheduled Doctor visits/on-call
- 24 hours monitoring
In addition, we have a range of support facilities for the convenience, comfort and safety of our elderly patients. These include:
- Outdoor garden space
- Transportation/ambulance service
- Daily housekeeping
- Free laundry
As part of Agecare’s physical, social and mental rejuvenation initiatives, we undertake a series of patient assisted-activities. These include:
- Birthdays and festive celebration
- Outdoor Activities (garden space)
- Arts & Craft/Games
- Entertainment (Sing along and Dancing)
- Outing (Accompanied/escorted)
PRIVATE NURSING
PRIVATE NURSING
AGECARE is one of the leading providers of Private Nursing. We have a highly capable team of nurses and caregivers who are proficient in medical and non-medical healthcare services.
Our scope of services:
- Medical Healthcare
- Wound care (Dressing)/Antibiotic Infusion
- Administrating medication – Oral, IV, Injections
- Stroke rehabilitation
- Post surgery care – Heart, Tracheostomy, Nasopharyngeal, Urine Catheter, Stoma, and others
- Dementia care
- Alzheimer’s care
- Diabetic special care
- Palliative care
- Non-medical Healthcare
- General health related & companionship
- Monitoring vital signs
- Elderly care (mobile & bedridden)
- Daily activity routine (toiletries, bathing, sponging, etc.)
- Baby Sitting
- Accompanying our Elderly/Unwell
TRAINING & DEVELOPMENT
TRAINING & DEVELOPMENT
AGECARE’s Caregiver Training & Development Programme is conducted by Certified Healthcare Trainers. It is an ideal learning platform for participants to acquire knowledge and skill-sets in providing optimal care for the elderly and patients.
The teaching concept would enhance participants’ capabilities, thus enabling them to discharge their duties with confidence and in a professional manner, whilst at the same time increasing their growth potentials in the healthcare sector of industry.
The outcomes of the training & development programme would not only benefit the elderly and patients in terms of improved quality in healthcare practices but also in instilling confidence amongst family members in the delivery of quality care services.
AGECARE’s Caregiver Training & Development Programme comprises Part 1 & Part 2. All participants would be presented with the ‘Certificate of Participation’ upon completion of either of the parts.
- Caregiver ELEMENTARY TRAINING (Part 1)
- Modules
- Introduction to Nursing Older Person
- Becoming Caregiver/Duties of Caregiver
- Human Needs & Development
- Understanding Ageing / Aging Process/ Changes
- Fundamental of Nursing Care for Elderly
- Theory
- Practical ( Nursing Practical Procedure)
- Nutrition – Food Planning & Preparation
- Mobility
- Communicating with Elderly
- Infection Control
- Environmental & Safety
- Fall Prevention
- Incontinence Care
- Duration: Eight (8) days (Saturdays)
- Venue: Agecare Training Centre (Level 1)
- Facilitators: Certified Healthcare Trainers
- Learning Environment
- Practical (70-80%) in actual work environment @ Agecare’s Nursing Home
- Theory (20-30%) @ Agecare’s Training Centre
- Who Can Attend: School Leavers (SPM certificate with at least 2 credits), Community Care Workers, Personal Caregivers, Residential Care Workers, Social Support Workers, Disabled Social Service Workers, Household Maids/Helpers, Individuals who are involved in elderly care.
* All Participants must be able to communicate in English and/or Bahasa Melayu.
- Caregiver ADVANCE TRAINING (Part 2)
- Modules
- Palliative Care
- Pain Management
- Common Chronic Disease Among Elderly
- Ethics /Patient Right
- Basic Aids/Emergency Care
- Spirituality/Religious Practice & Belief
- Community Services in Elderly
- Elder Abuse
- Duration: Four (4) days (Sundays)
- Venue: Agecare Training Centre (Level 1)
- Facilitators: Certified Healthcare Trainers
- Learning Environment
- Practical (70-80%) in actual work environment @ Agecare’s Nursing Home
- Theory (20-30%) @ Agecare’s Training Centre
- Who Can Attend: Participants with Caregiver Elementary Training (Part 1)
Certification or any equivalent.
BUSINESS CONSULTING
AGECARE’s Business Consulting services focuses on capacity building of clients’ nursing or elderly homes. Be it a new/business start-up or establish operational procedures (SOPs) or provide management functions or just creating awareness and providing communication functions, we can cater to your needs.
Our services are categorized as follows:
- Counseling & Health Education
- Business Collaboration
- Management & Operations
- Coaching & Training (off-site)
- Communications & Awareness
Call us today for an assessment. We customize solutions based on individual/organizational needs.
FAQS & RESPONSES
OUR CAREGIVERS
1. HOW DO YOU MATCH THE CAREGIVER WITH THE ELDERLY PATIENT?
We do not match caregivers to clients but we provide holistic caregiver training with knowledge, skill and suitable attitude to service clients at any situation.
2. HOW DO YOU SELECT YOUR CAREGIVERS? IS TRAINING PROVIDED FOR CAREGIVERS?
Newly hired caregivers with experience will immediately start working but caregivers without experience will undergo training at our Agecare center until they are qualified for service. We also provide continuous education such as bed side mannerism and incidental learning. They are trained based on the ‘Balanced Care’ principle, and are continuously assessed. Skills training are provided to ensure they meet elderly patients’ requirements, be it at the center (Home Nursing) or at Private Nursing (private homes).
3. WHAT HAPPENS IF THE SENIOR REQUESTS FOR A DIFFERENT CAREGIVER?
We will first identify the reason for change of the caregiver and then accommodate the change of caregiver based on the terms and conditions.
4. IS IT TYPICAL TO EXPECT THE SAME CAREGIVER EACH TIME EVERYDAY OR DO YOU ROTATE CAREGIVERS?
We provide the same caregiver if the client is satisfied with the said caregiver and vice versa. Caregivers are only rotated when required.
5. WHAT HAPPENS WHEN A CAREGIVER IS UNAVAILABLE OR CALLS IN SICK?
We will provide an experienced relief caregiver to look after the elderly patient until the original caregiver reports to work.
6. IS THE CARE MANAGER AVAILABLE ON-CALL 24/7? DOES HE/SHE PERFORM REGULAR QUALITY ASSURANCE VISITS? WHAT ABOUT PRIVATE NURSING CARE?
Yes, the Care Manager is available on-call 6-day/week. The supervisor monitors the elderly patients closely and more frequently. This includes scheduled visits for private nursing homes.
HOME & PRIVATE NURSING
1. WHAT IS PRELIMINARY ASSESSMENT (FOR PRIVATE NURSING CARE)?
A ‘no obligation’/free On-Site assessment will be provided by Agecare to determine the status and requirements of elderly patients. The assessment is important as it will allow the Administrator to assess the emotional, physical, mental and medical condition of the elderly patient, including the physical and environment conditions, before recommendations are given.
2. WHAT SERVICES DO YOU PROVIDE FOR HOME & PRIVATE NURSING?
Our private nursing services are categorized into medical care and non-medical care.
Medical care refers to nursing of elderly patients requiring specific care such as patients recovering from surgery, patients requiring regular/daily would dressing or patients requiring specific intravenous medication, and others.
Non-medical care refers to health management and well-being of the elderly patients.
The daily living activities care provided for all elderly patients include: Bathing, mouth care, hair care, nail care, skin care, shaving dressing, feeding, positioning, transferring, ambulation , exercise, toileting, medication reminding, vital sign blood pressure glucose monitoring, meal preparation, housekeeping, communicating with elderly, social interaction, emotional assurance.
We provide around-the-clock fully monitored healthcare services.
3. WHAT TYPE OF MEAL PREPARATION DO YOU PROVIDE (FOR HOME NURSING)?
Our meal preparation comprises nutritive local foods and is prepared based on the dietary needs of our elderly patients. Meals are also specifically prepared for patients with chronic illnesses such as diabetes, high blood pressure and related chronic illnesses.
The elderly patients are fed with four main meals a day. In addition, we also accommodate to additional meal requests for supper or snack meals.
4. WHAT TYPE OF RECREATIONAL EXERCISES ARE THERE (HOME NURSING ONLY)?
Under the recreational programme, we have Board Games, TV and Music (to create a soothing environment), drawing and colouring activities for the elderly patients.
The external garden environment provides our elderly patients the opportunity to undertake light exercises. This is done under supervision and subject to the needs of patients. The physical exercise routines include activities that promote circulation. We monitor the physical condition include blood pressure before undertaking any light physical routine.
It is important that our elderly are comfortable with the routines so that they are encouraged with optimism.
5. ARE YOU A LICENSED OPERATOR?
We are an integrated and fully licensed geriatric healthcare provider with a team of approved caregivers and nurses tasked with providing healthcare services for the elderly. The Administrator is a licensed nursing specialist, and together with the team of caregivers and nurses are fully capable of catering to best practices in elderly care management.
6. WHAT IS YOUR FEE STRUCTURE?
Our fees are affordable and subject to the needs of the elderly patients and intensity of services, which ar ecategorised into Non-medical Home Health Care and Medical Home Health Care. An assessment will be conducted by the Administrator before recommending the fee structure.
7. WHAT ARE THE TERMS OF ENGAGEMENT (OF SERVICES)?
Upon confirmation, a contract shall be signed between Agecare and the party concerned on the agreed terms of services in healthcare for the elderly patient.
8. HOW DIFFERENT IS AGECARE FROM OTHER ELDERLY CARE OPERATORS?
Our team consists of specialized and qualified personnel experienced in elderly care and nursing knowledge from various disciplines in the healthcare industry.
Further, Agecare’s administration of elderly patients is managed by a qualified nursing specialist and administrator who possess extensive experience and expertise in healthcare, in particular nursing care. She is supported by her team of caregivers and supervisors.
If you have more queries or concerns, please contact Agecare @ 03 – 9074 4911 to speak with our supervisor or our Founder & Administrator @ 012 – 905 9076.
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